Customer Service Representative

TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.
 
What We Offer
  • Salary of 40k-45k depending on experience
  • Opportunities to earn commission on sales
  • 401K when eligible
  • Career advancement opportunities
What You’ll Do
  • Provide outstanding customer service on all calls and online inquiries
  • Recommend moving services and products based on cost, availability, and customer specifications
  • Input information into internal move software to provide accurate moving estimates and schedule moves
  • Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
  • Prepare move-related paperwork and documents
  • All other duties as assigned
What We’re Looking For
  • High school diploma or GED; Associate degree in a related field preferred
  • At least 1 year of sales and/or customer service experience
  • Excellent customer service skills: effective listening and communication
  • Ability to multi-task and enter customer data into move software while on the phone
  • Confidence to initiate customer contact and comfortable asking for the sale
  • Willing to submit to pre-employment background check and drug screen
  • Creative problem-solving skills
  • Exceptional organization and time management skills
  • Strong team player who works productively with a wide range of people and personalities
  • Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
  • Proficient with the following: Microsoft applications: Excel, Word, and Outlook
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Lafayette, Louisiana. The employer at this location is BJB Group LLC.