Customer Service Representative

TWO MEN AND A TRUCK® in Fayetteville, NC is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills, in-depth knowledge of company services, and compassion for others to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

WHAT WE OFFER

  • NO COLD CALLING - all inbound leads!
  • $14 per hour + commission!
  • Health benefits and PTO available
  • Full time position - 40 hours per week
  • Work with a great team! We pride ourselves on a fun, positive and motivated office culture. We would love for you join our team!

WHAT YOU'LL DO

  • Provide outstanding customer service on all calls and online inquiries
  • Recommend moving services and products based on cost, availability, and customer specifications
  • Enter, schedule and coordinate customer moves
  • Prepare and accurately complete all required paperwork
  • Follow-up with customers post-move to ensure satisfaction
  • Calmly and professionally handle customer concerns, complaints or customer service issues
  • All other duties as assigned

WHO WE'RE LOOKING FOR

  • Must be willing to submit to pre-employment background check and drug test
  • High school diploma or general education degree (GED) is required
  • At least 1 year of sales and/or customer service experience
  • Excellent customer service skills: effective listening and communication
  • Ability to multi-task and enter customer data into move software while on the phone
  • Good grammar, voice and diction
  • Ability to analyze and solve problems effectively
  • Confidence to initiate customer contact, and comfortable asking for the sale
  • Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
  • Able to perform basic business math
  • Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK® Core Values
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Fayetteville, North Carolina. The employer at this location is Green Leaf Assoc., Inc..