Customer Service Representative

TWO MEN AND A TRUCK® LIVONIA is HIRING IMMEDIATELY! We are looking for an enthusiastic, customer focused individual for our Customer Service Representative opening! In this role, you will use your strategic selling skills, in-depth knowledge of company services, and compassion for others to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment. Join our team today!

What We Offer

  • Starting pay: $11 - $14 per hour PLUS commission!
  • Commission-based incentives - average $500 - $800 per month
  • Paid time off
  • Health insurance available
  • Jeans days!
  • Employee referral bonus program
  • Career advancement
  • Opportunities for training and growth
Be a part of our family and share our core values: Integrity, Give Back to the Community, Be Your Best and Have Fun, The Grandma Rule®, Care, and Inclusion!

Responsibilities

  • Provide outstanding customer service on all calls and online inquiries
  • Recommend/sell moving services, products, supplies, equipment, and other value-added services based on cost, availability, and customer specifications
  • Input information into internal move software to provide accurate moving estimates and schedule moves
  • Achieve daily, monthly, and yearly sales goals and customer satisfaction goals
  • Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
  • Prepare move-related paperwork and documents
  • Collaborate with the Sales and Marketing Manager to increase business move revenue and develop strategic relationships with potential and existing customers
  • Utilize your sales expertise to secure critical sales
  • Continually maintain a thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK® and effectively oppose any customer objections
  • All other duties as assigned

Requirements

  • High school diploma or GED; associate’s degree in a related field preferred
  • A minimum of 1 year of sales and/or customer service experience
  • Excellent customer service skills: effective listening and communication
  • Ability to multi-task and enter customer data into move software while on the phone
  • Confidence to initiate customer contact and comfortable asking for the sale
  • Motivated by exceeding goals
  • Willing to submit to pre-employment background check and drug screen
  • Creative problem solving skills
  • Exceptional organization and time management skills
  • Strong team player who works productively with a wide range of people and personalities
  • Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values