It’s time to make your move. Drive your career forward with TWO MEN AND A TRUCK® MOORESVILLE as a General Manager and discover your opportunities for growth!
WHAT WE OFFER
- Pay range of $50,000 - $60,000 annually + performance-based bonuses
- Health insurance and 401K retirement matching
- Family business and great team!
The General Manager’s overall responsibility is to deliver the highest customer service to increase sales, profitability, and the success of the franchise through: overseeing the hiring, training and motivation of franchise employees, overseeing and executing marketing and sales plans, controlling costs, improving profitability, and consistently exceeding customer expectations.
RESPONSIBILITIES
- Responsible for the direction and day-to-day supervision of all movers/drivers and office staff
- Drive continual improvement of key areas of the business; establish systems, policies and procedures for these key areas
- Continuously work to ensure the profitability of moves as well as exceptional customer service
- Responsible for on-boarding, training/development, and disciplinary action of current and new sales staff
- Work with the sales staff to develop and execute the franchise sales plan
- Lead by example in performance, attitude, attendance and work ethic; responsible for team development and motivation
- Promote safety and uphold safety procedures and policies; ensure compliance with all DOT regulations and FMCSA guidelines
- Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
- Continuously communicate with management and employees and provide reports for executive review
- Ensure the office is maintained in a clean, organized and professional manner
- All other duties as assigned
WHO WE'RE LOOKING FOR
- A minimum of 2 years of business, management, or other relevant experience is required
- Experience in a leadership or supervisor role required
- Exceptional oral and written communication skills
- Highly organized and detail oriented; ability to multi-task
- Strong decision making and problem-solving skills
- Demonstrated ability to lead by example to motivate, develop, and direct people
- Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
- Commitment to customer service and the TWO MEN AND A TRUCK® core values
- Proficient with the following Microsoft applications: Excel, Word, and Outlook
- Willing to submit to a pre-employment background check and random drug screens
- Valid driver’s license and a good driving record; must be able to drive company vehicles