Customer Service and Office Staff

Providing a positive customer experience is the number one goal for our franchises, and this starts with our customer service representatives and sales teams. Through franchise customer service and sales jobs, they’re the first point of contact with a customer who wants more information or to book a move. Their role is to ensure potential customers have a positive moving experience, starting right from their initial phone call with the TWO MEN AND A TRUCK team.

CSR and sales positions have extensive knowledge of our services, while also having the ability to deliver open-ended questions as they determine a customer’s specific moving needs. This position also makes recommendations for customers and guides them in the right direction of what’s best for them.

Customer Service Skills
Benefits
Office Staff Positions

Customer Service Representative Skills

Effective listening communication

Organizational

High school diploma or GED

What is a Customer Service Representative?

Individuals in TWO MEN AND A TRUCK customer service representative or sales careers are a main resource for customers who want more information or to get started on booking a move. Through this role, you’ll help establish a dialogue that directly leads to us helping them with their moving needs. These roles exhibit all of the TWO MEN AND A TRUCK company core values, and team members work hard each day with the goal of providing an enjoyable, satisfying customer experience from start to finish.

CSR and sales team member roles include:

  • Acting as the first point of contact and sales representative for new or existing customers to establish rapport and build confidence in TWO MEN AND A TRUCK’s services
  • Manage all emails and online sales leads through the TWO MEN AND A TRUCK internal move software
  • Use sales skills to make recommendations of customer’s needs for moving, packing, or storage services in addition to retail and upselling for boxes or supplies
  • Educate customers on terminology, policies, and procedures, any anticipated delays, or additional information needed to increase customer satisfaction and improve franchise profitability
  • Prepare all move-related paperwork and documents daily, ensuring it’s thorough and clearly documented for movers and drivers
  • Perform confirmation calls, move-in progress calls, and post-move calls to obtain customer feedback and maintain high customer service scores

 

 

Benefits of a TWO MEN AND A TRUCK Customer Service Representative/Sales Team Member:

When working these roles, you can expect the following benefits:

Career advancement opportunities

Day-to-day work variety

Bonuses and job incentives

Training opportunities

A family-oriented environment and team camaraderie

Competitive salaries

Mobility

Support from team members

Office Staff Positions

Although our movers and drivers are out on the frontline moving our customers daily, it takes a dedicated office team at each of our franchise locations to make the business run smoothly.

Each TWO MEN AND A TRUCK location hires a number of hardworking employees to a variety of positions, ranging everywhere from general office administration to marketing, sales, and much, much more.

Bookkeeper

Women typing on computer
Bookkeepers work to assist franchisees and management in keeping track of all financial aspects related to the franchise by preparing financial reports to keep the business aligned with their budget and financial goals. Responsibilities include creating and maintaining a budget, guiding the business in financial decisions, and tracking franchise expenses.

IHC

Employee with customer
In-home sales consultants visit customers’ homes and businesses to help better gauge their moving and get a better understanding of how we can support them during their move. IHCs do not perform cold-selling, and all in-home estimates are performed for customers who have contacted a franchise and requested an estimate.

Dispatcher

Employee dispatching movers
The first point of contact for movers and drivers out in the field, dispatchers work to keep track of moving crews daily and help them trouble-shoot any obstacles a moving team may face. Responsibilities may include working in the field, delivering supplies, and performing quality control checks on moves.

Office assistant

Employee sitting behind desk
Office assistants handle all administrative duties relevant to the franchise such as supporting sales and operations teams, printing move-related paperwork, filing, and maintaining stock of office supplies. Responsibilities may also include move confirmation calls with customers, assisting walk-in customers, or answering incoming customer calls.

Marketer

Women sitting at office table
Franchise marketers work to develop and execute a marketing plan to promote TWO MEN AND A TRUCK products and services to potential customers. These tasks are performed through various avenues including awareness campaigns, social media, advertising, grassroots efforts, and print ads. Marketers also participate in the community on behalf of the company by coordinating charitable efforts and attending networking events.