The Assistant Operations Manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales and profits. This is accomplished primarily through: hiring, training, and motivating franchise employees; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The Assistant Operations Manager ensures the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK® system standards, and applicable laws and regulations. The Assistant Operations Manager should have general knowledge of functional support areas, including our core business, Human Resources, and Training.
What We Offer
- Pay: $35,000.00 - $40,000.00 per year
- Health insurance
- Paid time off
Responsibilities
- Promotes and protects the TWO MEN AND A TRUCK® brand
- Reviews reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Determines staffing requirements, interview, hires and trains new employees, or oversees these processes
- Responsible for employee accountability and adherence to franchise and system standards and
- policies
- Directs employee scheduling and dispatch of movers and drivers
- Responsible for employee development and corrective action programs
- Coordinates and directs the fleet maintenance and equipment inventory programs
- Ensures compliance with all DOT regulations and FMCSA guidelines
- Handles customer concerns and oversees damage resolution process
- Responsible for being the “on-call” emergency contact outside of normal business hours
- Participates in regular training and development programs offered through STICK MEN UNIVERSITY® to further the knowledge of the system
- Actively participates in community, industry or other relevant associations
- Responsible for onsite estimations
Requirements
- Bachelor’s Degree in business, management, or other related field is preferred
- A minimum of 1 year of business, management, or other relevant experience is required. TWO MEN AND A TRUCK® or moving industry experience is preferred
- Extensive knowledge of TWO MEN AND A TRUCK® system policies, procedures, and industry
- Excellent oral and written comprehension and communication skills
- Excellent organizational and time management skills
- Demonstrated ability to lead by example to motivate, develop, and direct people
- Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
- Strong decision making ability
- Understanding of and commitment to customer service and the TWO MEN AND A TRUCK® core values
- Must be proficient with the following Microsoft applications: Excel, Word, Outlook
Work is generally performed in an office setting with no unusual hazards; however, occasionally lifting of up to 100 pounds may be necessary. Travel is minimal, but may be require for training purposes. Saturday work days are required.
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Memphis, Tennessee. The employer at this location is BSTB Moving, Inc.