The operations manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales, and profits. This is accomplished primarily through: training, and motivating franchise employees; controlling costs; managing daily franchise operations; scheduling employees; managing moves; and consistently exceeding customer expectations. The operations manager ensures the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK® system standards, and applicable laws and regulations. The operations manager should have general knowledge of functional support areas, including our core business, human resources, training, marketing, finance, and payroll.
What We Offer
- Pay range: $55,000 - $65,000 annually
- Monthly bonuses
- Paid Time Off
- Health Matching Account
- Weekly pay
- Opportunities for growth!
Responsibilities
- Promotes and protects the TWO MEN AND A TRUCK brand
- Reviews sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Managing all aspects of moving services
- Responsible for employee accountability and adherence to franchise and system standards and policies
- Directs employee scheduling and dispatch of movers and drivers
- Responsible for employee development and corrective action programs
- Oversees all workers’ compensation and unemployment claims
- Coordinates and directs the fleet maintenance and equipment inventory programs
- Ensures compliance with all DOT regulations and FMCSA guidelines
- Handles customer concerns and oversees damage resolution process
- Responsible for being the “on-call” emergency contact outside of normal business hours
- Participates in regular training and development programs offered through STICK MEN UNIVERSITY® to further the knowledge of the system
- Actively participates in community, industry, or other relevant associations
Requirements
- Bachelor’s degree in business, management, or another related field is preferred
- A minimum of 3 years of business, management, or other relevant experience is required; TWO MEN AND A TRUCK or moving industry experience is preferred
- Self-motivated; self-starter; accountable and motivated
- Excellent oral and written comprehension and communication skills
- Excellent organizational and time management skills
- Demonstrated ability to lead by example to motivate, develop, and direct people
- Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
- Strong decision-making ability
- Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values
- Must be proficient with the following Microsoft applications: Excel, Word, Outlook
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Austin, Texas. The employer at this location is 3470, LLC.