TWO MEN AND A TRUCK celebrates and honors all customer service professionals with National Customer Service Week

From the very beginning, TWO MEN AND A TRUCK® Founder Mary Ellen Sheets quickly set the tone that we were more than just movers; we’re a customer service brand that just happens to move people.

She wanted us to separate ourselves in the moving industry and get rid of the negative stigma around professional movers by preaching top-end customer service, and nearly 40 years later, this mindset still holds true. Moving is an extremely stressful time, so offering the best customer service goes a long way in making sure our customers have a positive experience from start to finish.

TWO MEN AND A TRUCK boasts an average 97% referral rating, and it’s something we’re extremely proud to share!

While franchise movers and drivers are the ones you see out and about moving our customers forward, it takes an entire team to offer a complete customer service experience. Franchise customer service representatives are the first points of contact for those inquiring about moving. and help to deliver information on our services along with working up a customized moving estimate for customers ahead of their moves.

On top of those working hard to deliver a quality experience from the franchise level, we also have hardworking teams at our Michigan Support Center office – both in sales and customer care – working to assist customers daily in solving any problems they might have or answering questions regarding their moves. Together, we’ve been able to establish ourselves as a trustworthy, customer-first brand that upholds the customer service-oriented mindset Mary Ellen Sheets dreamed of in 1985.

So, with that in mind, we’d like to say “thank you” to all the hardworking individuals in the TWO MEN AND A TRUCK network helping us deliver on this exceptional customer service each and every day. Without you, the brand wouldn’t be where it is today!

Take a look at some of customer service professional below to hear how they help us keep our 97% customer referral rating going strong!

Zach Lukie – Customer Service Representative – Columbus, OH

Meet the Team - Kayla Harvin, Wilmington, NC

Ryan Goolsby – Customer Service Representative – Jackson, MS

https://www.youtube.com/watch?list=PLZiZAPmIzGrG8Xz5HTeCB-d-eVnB4YC_R&v=pJv2sMhe9U4

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! To learn more about jobs with TWO MEN AND A TRUCK, visit our Careers website!

I chose to enroll in the Managers Moving Forward Program after seeing a presentation at Annual Meeting. I saw some of the focus areas were weaknesses of mine, and I figured it would be beneficial to address those. The experience has been awesome, and all of the content has led to processes I can implement at my franchise to make it better. If you aren’t growing, you’re dying, and I’d prefer the former over the latter!
Brandon S.

Personally, it has helped me come out of my shell. I wasn’t really a big people person, even as a personal trainer, but this job has helped me get out of that shell even more because I’m around different people every day.
Anthony W.

I chose to enroll in the Managers Moving Forward Program after seeing a presentation at Annual Meeting. I saw some of the focus areas were weaknesses of mine, and I figured it would be beneficial to address those. The experience has been awesome, and all of the content has led to processes I can implement at my franchise to make it better. If you aren’t growing, you’re dying, and I’d prefer the former over the latter!
Brandon S.

The thing that attracted me most to the job was just the team environment, I’ve grown up playing sports my whole life, so when I got there and met everyone, I saw the way they treated the guys, how all the guys were team-based like family, and that was just something that really attracted me and kept me here. I quit my other job to come here because I saw the career growth and advancement that was open to movers and drivers.
Arthur W.

Personally, it has helped me come out of my shell. I wasn’t really a big people person, even as a personal trainer, but this job has helped me get out of that shell even more because I’m around different people every day.
Anthony W.