Apply today to join the TWO MEN AND A TRUCK® team and take on the role as the Location Manager in Topeka, KS! The Location Manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales & profits. This is accomplished primarily through:
- Hiring
- Training & motivating employees
- Controlling costs
- Managing daily operations
- Commitment to excellent customer service
WHAT YOU'LL DO
- Promotes and protects the TWO MEN AND A TRUCK® brand in a professional manner
- Leads, directs and works alongside sales staff, movers and drivers to accomplish and exceed company goals with core values intact
- Responsible for rolling out and supporting new policies, processes and procedures
- In charge of creating a safe work environment through leading, updating and developing safety program, policies and procedures
- Responsible for reviewing performance data and budget results in order to have impactful communication with franchise owners regarding franchise performance
- Ensures trucks, office and moving equipment are in pristine condition
- Ensures compliance with TWO MEN AND A TRUCK®, DOL, OSHA, DOT regulations and FMCSA regulations
- Ensures on-site move consultations are performed professionally, accurately and that customer’s receive prompt follow up.
- Ensures customer concerns and claims are handled with integrity and a sense of urgency
- Ensures the claims resolution process is handled with priority and claims pages are updated
- Responsible for being an “on-call” emergency contact for movers, drivers and operations management outside of normal business hours.
- Must be able to calmly and professionally handle difficult situations while provided next steps and solutions to address concerns in a timely manner
- Participates in regular training and development programs offered locally or through Stick men university® online. May occasionally attend in person training to further develop personal and professional skill sets
- Occasional traveling may be necessary
- Occasionally attends after hour work functions and participates in charity events
- Prepares and submits performance reports and data updates to franchise owners on a frequent basis
- Promotes a safe and inclusive work environment for staff and customers
- All other duties as assigned
WHO WE'RE LOOKING FOR
- A minimum of 3+ years total of TWO MEN AND A TRUCK® or moving industry experience is preferred.
- Associates Degree in business, management, or other related field is preferred but not required
- Experience in management roles, leadership positions or other relevant fields required
- Must have a valid driver’s license and be approved by insurance to operate company vehicles
- Must be able to pass a background check and drug test
- Must be knowledgeable regarding DOT regulations, HR compliance and related fields
- Excellent project management skills
- Excellent oral and written comprehension and communication skills
- Excellent organizational and time management skills
- Demonstrated ability to lead by example to motivate, develop, and direct people
- Strong team player
- Must be able to manage effectively when faced with difficult situations
- Ability to assess the performance of self, employees, and franchise to make improvements or take corrective actions
- Strong decision-making ability and problem-solving skills
- Understanding of and commitment to customer service and the TWO MEN AND A TRUCK® core values
- Must be proficient with computers and using technology to improve compliance, safety and performance of the franchise location