Pay Range: $55,000 - $65,000
The Operations Manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales, and profits. This is accomplished primarily through: hiring, training, and motivating franchise employees; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The Operations Manager ensures the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK® system standards, and applicable laws and regulations. The Operations Manager should have general knowledge of functional support areas, including our core business, human resources, training, marketing, finance, and payroll.
Responsibilities
- Promotes and protects the TWO MEN AND A TRUCK brand.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Determines staffing requirements, interview, hires, and trains new employees, or oversees these processes.
- Responsible for employee accountability and adherence to franchise and system standards and policies.
- Directs employee scheduling and dispatch of movers and drivers.
- Responsible for employee development and corrective action programs.
- Oversees all workers' compensation and unemployment claims.
- Coordinates and directs the fleet maintenance and equipment inventory programs.
- Ensures compliance with all DOT regulations and FMCSA guidelines.
- Handles customer concerns and oversees damage resolution process.
- Responsible for being the "on-call" emergency contact outside of normal business hours.
- Participates in regular training and development programs offered through STICK MEN UNIVERSITY® to further the knowledge of the system.
- Actively participates in community, industry, or other relevant associations.
Requirements
- Bachelor's degree in business, management, or another related field is preferred.
- A minimum of 3 years of business, management, or other relevant experience is required. TWO MEN AND A TRUCK or moving industry experience is preferred.
- Extensive knowledge of TWO MEN AND A TRUCK system policies, procedures, and industry.
- Excellent oral and written comprehension and communication skills.
- Excellent organizational and time management skills.
- Demonstrated ability to lead by example to motivate, develop, and direct people.
- Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action.
- Strong decision-making ability.
- Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values.
- Must be proficient with the following Microsoft applications: Excel, Word, Outlook
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Baton Rouge, LA. The employer at this location is HWJ Legacy, LLC.