Customer Service Representative

We Play to Win!
 
Big goals. Big achievements. Big impact.
 
TWO MEN AND A TRUCK® employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!    
 
Customer Service Representative
 
The Customer Service Representative is responsible for providing administrative support by partnering with other franchise staff to provide outstanding customer service to all Merry Maids customers through exceptional customer service and timely responsiveness.
 

What We Offer

  • $18 per hour + potential to earn monthly incentives
  • Medical, Dental, and Vision are offered on the first day of the month following the date of hire
  • STD, LTD, offered after 30 days of employment 
  • 401(k) matching opportunities
  • Hybrid on-site/work-from-home schedule after the initial training period. 
  • Paid Time Off, Paid Holidays
  • Career advancement opportunities 
 
What you'll do:
  • Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK® and/or Merry Maids services
  • Asks open-ended, probing questions to determine customer needs and expectations
  • Performs competitor shops on the sales process and/or customer service areas
  • Processes CRF documents
  • All other duties as assigned
What you bring:
  • Excellent customer service skills (friendly, courteous, and helpful)
  • Effective listening and communication skills
  • Good grammar, voice, and diction
  • Good organizational and time management skills
  • Accurate, consistent attention to detail
  • Strong team player who works productively with a wide range of people and personalities
  • Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
  • Basic computer and keyboarding skills
  • Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK® Core Values
  • Bilingual is a plus
 
Shift Available; 
  • 8 am - 5 pm Monday-Friday. Must also be available to work two Saturdays a month.
 
Work Location: This role is 100% onsite in our Michigan Support Center in Lansing, MI, with the opportunity to earn remote opportunities.
 

ABOUT TWO MEN AND A TRUCK® 

Headquartered in Michigan, TWO MEN AND A TRUCK is the largest franchised moving company in North America, with each franchise being independently owned and operated. Currently, there are more than 380 locations and 3,000 trucks operating in 46 U.S. states in addition to Canada, Ireland, and the UK. TWO MEN AND A TRUCK has performed more than 8.5 million moves since its inception in 1985 and has seen consistent growth dating back to December 2009. In 2021, Entrepreneur Magazine ranked TWO MEN AND A TRUCK as one of the top 500 franchises in the U.S. for the 26th consecutive year, in addition to being on its list of Top Low-Cost Franchises in 2020. Franchise Business Review also named TWO MEN AND A TRUCK a top franchise in 2020, and in 2019, the brand was voted a Top 50 franchise in the Franchisee Satisfaction Awards by Franchise Business Review for the 13th time. For franchising opportunities, visit franchise.twomenandatruck.com.