Royalty Specialist

 

Two Men and A Truck is searching for a Royalty Specialist to perform a variety of royalty management related functions in accordance with standard procedures within the accounting department, including internal and external customer support and relations. In this role you will work proactively with and support all business units to ensure all tasks related to royalty compliance are performed in an accurate and timely fashion and with adherence to the company’s franchise agreements and policies.

 

• Medical, Dental, and Vision, are offered on the first day of the month following the date of hire

• STD, LTD, offered after 30 days of employment

• 401(k) matching opportunities

• Hybrid on-site/work-from-home schedule after the initial training period.

• Paid Time Off, Paid Holidays

• Career advancement opportunities

 

• Support the accuracy and efficiency of the royalty process including new license set-up and training, monthly reporting compliance, recurring bank draft processing, account reconciliations, and monitoring for delinquent reporting & payments

• Serve as a liaison between Royalty team and Accounts Receivable team, BDCs, Audit team, Legal/Contracts team, and Franchise Development team to ensure adherence to royalty policies along with accurate recordkeeping and processes within royalty management software (FranConnect)

• Responsible for monitoring and reporting franchise compliance with remittance policies for SM brands

• Responsible for ensuring royalty payment history is accurately recorded in both royalty management software (FranConnect) and accounting software (Workday); including but not limited to reconciling legacy royalty history as well as current royalty activity

• Take appropriate action with delinquent accounts and helps franchisees with account reconciliation issues

• Provide high level of customer service including answering account questions and resolving concerns via ZenDesk, email, and live phone calls

• Perform monthly reconciliations of royalty management software compared to accounting software (reconciles FranConnect and Workday) along with producing corresponding reports and other reports as needed for management and accounting

• Perform duties and supports special projects as directed and requested by manager or director, including preparation for royalty software transition

What you bring:

• Customer Service – knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction with a commitment to excellence.

• Excellent verbal and written communication skills with ability to convey information effectively as well as understand information and ideas presented through verbal and written communication

• Self-motivated with the ability to complete multiple tasks with minimal supervision and manage one’s own time

• Ability to handle complex customer issues in a professional manner

• Excellent negotiating skills with sensitivity to public relations

• Ability to analyze account issues and present analysis in a concise manner.

• Strong analytical and problem-solving skills as well as the ability to utilize appropriate analysis, judgement and logic.

• Ability to work in a team setting and meet deadlines in a face-paced environment.

• Strong Excel and Microsoft 365 Office skills

• High School Diploma or equivalent is required; Associates degree in accounting or combination of education and equivalent experience is preferred but not required

• Experience in accounting processes or customer service is required. 

 

This is hybrid based at the Michigan Support Center.

 

Headquartered in Michigan, TWO MEN AND A TRUCK is the largest franchised moving company in North America with each franchise being independently owned and operated. Currently, there are more than 380 locations and 3,000 trucks operating in 46 U.S. states in addition to Canada, Ireland, and the UK. TWO MEN AND A TRUCK has performed more than 8.5 million moves since its inception in 1985 and has seen consistent growth dating back to December 2009. In 2021, Entrepreneur Magazine ranked TWO MEN AND A TRUCK as one of the top 500 franchises in the U.S. for the 26th consecutive year in addition to being on its list of Top Low Cost Franchises in 2020. Franchise Business Review also named TWO MEN AND A TRUCK a top franchise in 2020, and in 2019, the brand was voted a Top 50 franchise in the Franchisee Satisfaction Awards by Franchise Business Review for the 13th time. For franchising opportunities, visit franchise.twomenandatruck.com.

 

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More Heroic™. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.

 

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

 

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.