The Customer Service Representative (CSR) is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® customers through in-depth knowledge of company products and services.
WHAT WE OFFER
- Competitive Pay! Up to $23 an hour
- Regular hours! Monday-Friday. No evenings or weekends!
We are excited to receive your application and learn more about you!
WHAT YOU'LL DO
- Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK® services.
- Asks open-ended, probing questions to determine customer requirements and expectations.
- Directly and accurately inputs information in to “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks.
- Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services. May recommend alternate services and/or products based on cost, availability or customer specifications.
- Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability.
- Complies with federal, provincial, and local legal requirements when scheduling moving services and staff
- Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK® and effectively oppose any customer objections.
- Prepares all move-related paperwork and documents on a daily basis.
- Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints.
- Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns.
- May assist management with scheduling and tracking of movers and drivers in accordance with move requirements.
- May prepare various reports for management as well as gather research and statistics.
- May prepare proposals, letters, mass mailings, and other miscellaneous correspondence.
- May participate in various marketing activities including networking, direct mail and charitable move coordination.
- Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays.
WHO WE'RE LOOKING FOR
- Excellent customer service skills (friendly, courteous and helpful)
- Effective listening and communication skills
- Good grammar, voice and diction
- Good organizational and time management skills
- Ability to analyze and solve problems effectively
- Accurate; consistent attention to detail
- Demonstrated understanding and application of effective selling strategies and techniques
- Confidence to initiate customer contact, and comfortable asking for the sale
- Strong team player who works productively with a wide range of people and personalities
- Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
- Basic computer and keyboarding skills
- Able to perform basic business math
- Able to present a professional image at all times to customers and vendors
- Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK® Core Values
- Bilingual is a plus
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Missoula, Montana. The employer at this location is DAROM, LLC.