Customer Service Representative

Move Consultant (Inbound Sales & Customer Service)

Charlotte, NC| $20/hour + bonuses | Full-Time

Ready to help people through one of life’s biggest transitions — moving? At TWO MEN AND A TRUCK® Charlotte, NC, we don’t just move boxes — we move people forward®. And we’re looking for a friendly, detail-oriented Move Consultant (formerly Customer Service Representative) to join our office team. This isn’t your typical call center or CSR role. When people call us, it’s because they need help — often during a stressful time. Your job is to guide them through their moving experience with care, confidence, and clarity.

What You’ll Do

Answer inbound calls (no cold calling) from customers looking to schedule a move
Build rapport quickly — ask the right questions and listen with empathy
Provide accurate quotes and walk customers through the process
Input customer info into our system while you talk (multitasking is key!)
Ask for the sale — clearly and confidently, without being pushy
Follow up to ensure everything goes smoothly before and after the move
Stay informed on our services, promotions, and systems so you can offer the best solutions
Support your team — because we win together

“We believe in hiring for attitude and training for skill.” If you’ve got the heart and hustle, we’ll give you the tools to succeed.

What We’re Looking For:

A great communicator — friendly, professional, and clear on the phone
Detail-oriented — you catch the small stuff others miss
Comfortable on the phone all day and working at a computer
Motivated to help people, not just close deals
A natural multi-tasker who stays cool under pressure
Sales-savvy but never pushy

Must-haves:

1+ year of customer service or inside sales experience
High school diploma or GED (associate’s degree is a plus)
Basic computer skills (we’ll train you on our software)
Able to pass a background check and drug screen

What You’ll Get

$20/hour starting pay, paid weekly
Monthly bonuses (designed to be around $8,000+/year for high performers)
Medical, dental, vision, 401(k), paid time off, and more
A supportive, fun team environment — where your work matters
Referral bonuses — get hired, refer a friend, earn up to $600
Career growth — we love promoting from within

Location:

This position is located at our office in Charlotte and is offered through NBF Charlotte LLC, an independently owned and operated TWO MEN AND A TRUCK® franchise.

Ready to Join a People-First Team?

We’d love to hear from you. Apply today and help us move people forward — one call at a time.

Charlotte

We're Hiring!

3653 Trailer Drive
Charlotte, NC 28269

United States

How to get here

704.525.0555

I chose to enroll in the Managers Moving Forward Program after seeing a presentation at Annual Meeting. I saw some of the focus areas were weaknesses of mine, and I figured it would be beneficial to address those. The experience has been awesome, and all of the content has led to processes I can implement at my franchise to make it better. If you aren’t growing, you’re dying, and I’d prefer the former over the latter!
Brandon S.

I’m always seeking out new opportunities to help grow our brand, help others, learn, and sharpen my skill set. The Scholarship Program was the perfect opportunity for me to accomplish these things. It was and continues to be an incredible and invaluable opportunity. It has been more than I expected in many ways, and I have learned a great deal and have been able to help others and build relationships through the program.
Liz F.

Personally, it has helped me come out of my shell. I wasn’t really a big people person, even as a personal trainer, but this job has helped me get out of that shell even more because I’m around different people every day.
Anthony W.

I’m always seeking out new opportunities to help grow our brand, help others, learn, and sharpen my skill set. The Scholarship Program was the perfect opportunity for me to accomplish these things. It was and continues to be an incredible and invaluable opportunity. It has been more than I expected in many ways, and I have learned a great deal and have been able to help others and build relationships through the program.
Liz F.

The thing that attracted me most to the job was just the team environment, I’ve grown up playing sports my whole life, so when I got there and met everyone, I saw the way they treated the guys, how all the guys were team-based like family, and that was just something that really attracted me and kept me here. I quit my other job to come here because I saw the career growth and advancement that was open to movers and drivers.
Arthur W.

Ready to join the Charlotte team?

Apply Now