Customer Service Representative

Customer Service Representative

TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What We Offer

Base pay of $15/hour.
Opportunities to earn commission dependent on experience.
Health insurance available.
Career advancement opportunities.
Paid vacation and holidays after one year of employment.
401k match up to 4%!
Monday – Friday, 9 a.m. – 5 p.m.
Saturday, 8 a.m. – 12 p.m., as needed

What You’ll Do

Provide outstanding customer service on all calls and online inquiries.
Recommend moving services and products based on cost, availability, and customer specifications.
Input information into internal move software to provide accurate moving estimates and schedule moves.
Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns.
Prepare move-related paperwork and documents.
All other duties as assigned.

What We’re Looking For

High school diploma or GED; Associate degree in a related field preferred.
At least 1 year of sales and/or customer service experience.
Excellent customer service skills: effective listening and communication.
Ability to multi-task and enter customer data into move software while on the phone.
Confidence to initiate customer contact and comfortable asking for the sale.
Willing to submit to pre-employment background check and drug screen.
Creative problem-solving skills.
Exceptional organization and time management skills.
Strong team player who works productively with a wide range of people and personalities.
Bilingual is a plus.

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Brook Park, Ohio. The employer at this location is NorthCoast Moving Enterprises.

Brook Park

We're Hiring!

16120 Brookpark Rd
Cleveland, OH 44135

United States

How to get here

216.267.6700

I chose to enroll in the Managers Moving Forward Program after seeing a presentation at Annual Meeting. I saw some of the focus areas were weaknesses of mine, and I figured it would be beneficial to address those. The experience has been awesome, and all of the content has led to processes I can implement at my franchise to make it better. If you aren’t growing, you’re dying, and I’d prefer the former over the latter!
Brandon S.

Personally, it has helped me come out of my shell. I wasn’t really a big people person, even as a personal trainer, but this job has helped me get out of that shell even more because I’m around different people every day.
Anthony W.

I chose to enroll in the Managers Moving Forward Program after seeing a presentation at Annual Meeting. I saw some of the focus areas were weaknesses of mine, and I figured it would be beneficial to address those. The experience has been awesome, and all of the content has led to processes I can implement at my franchise to make it better. If you aren’t growing, you’re dying, and I’d prefer the former over the latter!
Brandon S.

I’m always seeking out new opportunities to help grow our brand, help others, learn, and sharpen my skill set. The Scholarship Program was the perfect opportunity for me to accomplish these things. It was and continues to be an incredible and invaluable opportunity. It has been more than I expected in many ways, and I have learned a great deal and have been able to help others and build relationships through the program.
Liz F.

Personally, it has helped me come out of my shell. I wasn’t really a big people person, even as a personal trainer, but this job has helped me get out of that shell even more because I’m around different people every day.
Anthony W.

Ready to join the Brook Park team?

Apply Now