Starting pay: up to $35,000 - $55,000 (hourly + commission)
Job Description
Launch your career with TWO MEN AND A TRUCK® and discover the opportunities for growth or movement to other franchises. At TWO MEN AND A TRUCK® your opportunities for growth are endless. More than one quarter of our franchise owners originally started as employees in our system!
The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® customers through in-depth knowledge of company products and services.
Job Responsibilities
- Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK® services
- Asks open-ended, probing questions to determine customer requirements and expectations
- Directly and accurately inputs information into internal move software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks
- Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services
- Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability
- Complies with federal, state, and local legal requirements when scheduling moving services and staff
- Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK® and effectively oppose any customer objections
- Prepares all move-related paperwork and documents on a daily basis
- Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints
- Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
- All other duties as assigned
Job Requirements
Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job!
- High school diploma or general education degree (GED) is required. Associates degree in related field preferred
- A minimum of six months to one year of customer service and/or office experience is required; Outside or inbound sales and/or TWO MEN AND A TRUCK® or moving industry experience is preferred
- Excellent customer service skills (friendly, courteous and helpful)
- Effective listening and communication skills
- Good organizational and time management skills
- Ability to analyze and solve problems effectively
- Accurate; consistent attention to detail
- Demonstrated understanding and application of effective selling strategies and techniques
- Confidence to initiate customer contact, and comfortable asking for the sale
- Strong team player who works productively with a wide range of people and personalities
- Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
- Basic computer and keyboarding skills
- Able to present a professional image at all times to customers and vendors
- Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK® Core Values
- Bilingual is a plus